The Effect of Work Culture, Academic Environment, Verbal Communication and Service Quality toward Student Achievement

Abstract

This study aims to obtain information on the significant effect on student achievement, which is influenced by the variables of work culture, academic environment, verbal communication and quality of service. Descriptive quantitative research methodology, data analysis techniques using path analysis, with a sample of 380 students of the Faculty of Engineering - Jakarta State University. The results of the study (1) there is a influence of work culture on service quality, (2) there is a effect of academic environment on service quality, (3) there is a influence of the verbal communication on service quality, (4) there is a influence of service quality on student achievement. and (5) there is a influence of work culture, work environment, verbal communication and service quality on student achievement.